FAQs

COULD YOU PLEASE SEND THE … DOCUMENT?

Here are some frequently requested documents:

DO YOU ACCEPT CREDIT CARDS?

Yes.  We accept MasterCard and Visa credit cards or checks. Simply log in to your online account to make a payment.

WHO ATTENDS CAMP?

We are fortunate to have a camp that reflects the beautiful diversity of our country. We have youth of all colors and economic backgrounds. Some kids live in the city while others live on farms. There are Christians and youth of other faiths too. We love them all.

DOES NEW HEIGHTS PROVIDE TRANSPORTATION FOR CAMPERS?

No.  Families are responsible for arranging transportation to and from camp.

WHAT IS THE CAMPER TO STAFF RATIO?

We have 2 or 3 counselors with every cabin of 10-12 campers. Our overall camper to staff ratio is nearly 1 to 1.  To ensure your child’s safety, all of our staff are CORI checked and need to provide references.

WHEN WILL I HAVE TO MAKE FINAL PAYMENT?

Final payment must be made by June 30th unless other arrangements have been made with the Camp Director.

WHEN WILL I KNOW IF I HAVE BEEN ACCEPTED?

New Heights will only turn away families away if we receive a negative reference regarding the camper or if we reach our capacity.  If you do not hear from the camp within 2 weeks of registering, you can assume your camper is accepted. 

IS MY DEPOSIT REFUNDABLE?

Probably not.  We will refund your deposit only if you apply and there are no more openings. If you are accepted to camp and then cancel, your deposit goes into our scholarship fund to assist those with financial needs. Any additional payments will be refunded if a camper cancels at least 30 days before camp. If a cancellation occurs less than 30 days, all payments are forfeited and put into our scholarship fund.

HOW MANY CAMPERS DO YOU ACCEPT?

Between 60 and 100. 

WHAT IF MY CHILD GETS HOMESICK?

It is natural for children to miss their family and the comforts of home. But in our experience, camp is so much fun, and it is filled with so many great activities, that the opposite problem usually occurs – children forget to call home and in many cases would like to stay at camp forever!  Our staff is trained to deal with the issue of homesickness. We will call home and work with the camper’s family to try to convince the camper to make it one more day.  This usually works to address the homesickness.  Of course, if both the child and parent agree that the child should leave camp early, the family can come to pick him or her up.

WHAT DO YOU DO WHEN A CHILD WETS THE BED?

It is fairly common that youth up to age 9 or 10 will still wet the bed on occasion. And in some cases it occurs with teens. While it is no big deal to the staff, we realize that it can be a very embarrassing experience for the youth. We recommend that if your child is an occasional bed wetter that he or she bring night underwear (pull-ups) in case of an accident. All the campers have access to private bathrooms so they can change before bedtime privately. Our counselors are instructed to discreetly take care of the problem when no other campers are in the area. We do not allow under any circumstances youth to make fun of another camper because of this situation, should they find out. We recommend that you note the potential for bed wetting on the health form so the counselor can be aware of the need for this child to discreetly get ready for bed and perhaps not fill him or her up with drinks late at night.

CAN I REQUEST A CERTAIN ROOMMATE?

Yes.  If a camper is coming to camp for the first time, we try to put him or her in a dorm with a friend or someone they know. We do our best to honor all the roommate requests, but keep in mind that the campers must be a similar age as defined by the camp. For example, an 8 and 10-year-old probably would be able to be put in the same dorm if requested, but a 9 and 15-year-old would not.